Management Policy

The management policy of the design, development maintenance and technical support of global electronic health record management solutions of Top Health Tech S.L. is based on the following statements:

Security of Information

  • Confidentiality: Ensure that only authorized persons access the information or service.
  • Integrity: Ensure that the information or service is accurate and complete.
  • Availability: Meet SLAs (Service Level Agreements) and service requirements to guarantee information and service availability.

Business Continuity Management and Resilience

  • Resilience: Ensure that business operations can withstand and recover from disruptions.
  • Continuity: Implement and maintain robust business continuity plans to minimize downtime and service interruption.

Maximum Protection of Health Data

  • Health Data Security: Implement stringent security measures to protect sensitive health data from unauthorized access, breaches, and leaks.

Customer Satisfaction

  • Commitment to Customers: We are dedicated to achieving and maintaining high levels of customer satisfaction through quality service and support.

Compliance

  • Legal and Regulatory Compliance: Adhere to all customer, legal, and regulatory requirements regarding information security and business continuity.
  • Standards Compliance: Ensure compliance with ISO/IEC 27001, ISO/IEC 27799, and ISO 22301 standards.

Continuous Improvement

  • Ongoing Enhancement: Commit to the continuous improvement of our management systems, processes, and services.

Leadership

  • Leading by Example: Top management demonstrates commitment and leadership by setting an example and driving the organization’s vision and values.

Participation of People

  • Employee Autonomy and Engagement: Empower all employees with the autonomy to make decisions and actively participate in organizational functions.
  • Inclusive Culture: Foster an inclusive culture where every individual’s contribution is valued.

Approach Based on Processes

  • Process Orientation: Focus on customer satisfaction, improving internal communication, and promoting teamwork through well-defined processes.
  • Systematic Management: Recognize the interrelation among processes to enhance overall organizational effectiveness.

Facts for Decision Making

  • Data-Driven Decisions: Measure, analyze, and make decisions based on factual data to drive organizational improvement.

Mutually Beneficial Relationships

  • Supplier and Partner Relationships: Build and maintain long-term, mutually beneficial relationships with suppliers and partners to ensure sustained collaboration and success.

 

Approved by management

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